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Tracking down the “error initialzing CLM (9)”
It’s not rocket science, but here’s a little application of the scientific method to technical support. Observation The Autodesk licensing system loads AdlmIntRes.xml I used dtruss on macOS and Process...
View Article[MtoA] Error: defaultArnold Driver can’t create file
You’ll get an error like this if your project path has characters like é or ü or Ô in it. // Error: [driver_exr] defaultArnoldDriver@driver_exr.RGBA: can't create file ".exr": OpenEXR exception:...
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[mtoa] Getting a Process Monitor log to troubleshoot problems loading mtoa
If a clean install of MtoA doesn’t work (and the computer does support SSE4.1), then “The specified module could not be found.” usually means there’s a missing dependency. Dependency Walker is a...
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The case of the too-low OptiX version
In this case, when the user tried to render after enabling the OptiX denoiser, they got this error: ERROR | [gpu] OptiX version 0.30.91 is lower than the minimum required version 5.0.0 This was with...
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The case of Maya and the missing ProductInformation.pit file
One of the strange thing about supporting Arnold at Autodesk is that you have to be a guru-level licensing expert on Autodesk licensing (not RLM, but Autodesk licensing). In this case, Maya 2019 would...
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MtoA: Getting an Info-level Arnold log
In the Render Settings, set the log verbosityClick Arnold > Open Arnold RenderView, and then open the Arnold Render LogsIn the Arnold Render Logs window, click IPR Log Frequency > FullWe want...
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Failed to register Arnold product
When you click Register in the Arnold License Manager, it runs the Autodesk tool AdskLicensingInstHelper. All Autodesk products use this tool to register themselves with Autodesk licensing. Check the...
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signal caught: error C0000005 — access violation
People often ask me why they get this error… Unfortunately, there’s no one answer. This is a totally generic error message, and it could be anything. Typically, it’s a bug somewhere. But where? You...
View ArticleTroubleshooting HtoA installs
If you have a problem like this: HtoA does not show up in Houdini the HtoA material nodes are missing or you get node type errors such as Failed to match node type definition Error: bad node type...
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The case of the hrender that failed to start AdskLicensingAgent
Or, “things that happen when you use single-user licensing on a render node” In this case, a Houdini command-line render with Arnold (HtoA) failed because the AdskLicensingAgent failed to start....
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